Privacy Policy

Privacy Policy

Townsville Commercial Cleaning is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with Australian privacy principles.

1. Personal Information We Collect

We may collect personal information including:

• Name
  
  

• Phone number
  
  

• Email address
  
  

• Business name
  
  

• Site address
  
  

• Any information you provide when requesting a quote or contacting us
  
  

2. How We Collect Personal Information

We collect personal information when you:

• Submit a quote request
  
  

• Contact us by phone or email
  
  

• Communicate with us directly
  
  

3. Why We Collect Personal Information

We collect personal information to:

• Provide cleaning quotes and services
  
  

• Respond to enquiries
  
  

• Manage client relationships
  
  

• Carry out administrative and business operations
  
  

4. Storage and Security

Personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically via email systems, cloud services, or business software used to operate our services. 

We take reasonable steps to ensure personal information is protected against misuse, interference, and loss. 

5. Disclosure of Personal Information

We do not sell personal information.

Personal information may be disclosed only when necessary to:

• Service providers such as accounting or invoicing software
  
  

• Meet legal or regulatory requirements
  
  

6. Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below.

7. Cookies and Analytics

Our website may use basic analytics tools to improve performance and user experience. These tools may collect anonymous usage data.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Townsville Commercial Cleaning
Email:  admin@townsvillecommercialcleaning.com.au
Phone: 0423 287 397